We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or encounter any issues, please feel free to contact our customer service. Below, we explain how your order is processed and delivered.

1. Placing an Order
The ordering process at MERHSE is designed to be as straightforward as possible. Visit the product page, add the desired item to your cart by clicking the black "Add to Cart" button.

It's essential to check if you have selected the correct variants. Once confirmed, click the "Checkout" button. On the information page, fill in the correct address details and ensure all information is accurate. If the details are correct, press the "Proceed to Shipping" button.

On the "Shipping" page, double-check the entered address details. Additionally, note that each shipment is delivered free of charge. You can proceed by clicking the "Proceed to Payment" button.

In the payment options, you can choose from various payment methods. All payment options on MERHSE are SSL encrypted, ensuring a secure payment environment.

- iDEAL
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal
- Apple Pay

After selecting the appropriate payment method, click the "Complete Order" button, and you will be redirected to the secure payment environment of your chosen method. Follow the instructions on the respective page to finalize your order. If you encounter any issues while placing your order, feel free to contact us.

Shipping Costs
We cover the shipping costs for every order! All our products are delivered to your home without additional charges. There is no minimum order quantity required.

2. Shipping Your Order
Have you found the perfect look or accessory on our website? We ensure your order is processed and shipped as quickly as possible.

To offer fair prices for our products, we choose to gather packages in bulk, and once we reach our minimum threshold, we ship them all at once. We hope you understand and will help us create a better and healthier world.

Note: Like many other online stores, we are experiencing high demand, and delays may occur. Please consider this when placing your order. We do our best to deliver your order as quickly as possible.

Below is the average delivery time for all our packages:

✔️ After placing an order, we need 1 - 3 business days to process it.
✔️ Once processed, the average delivery time is 5 - 14 business days.

If you've placed an order with us, you can easily track when your package will arrive after a few days. You will receive your tracking code via email, allowing you to track your order through our tracking partners. Refer to our Tracking Code page for instructions.

To ensure your order is shipped today, you can always contact us by phone. Our service team is ready to assist you and help you make the right choice.

3. Delivery of Your Order
When your order is delivered, you can enjoy it! Of course, things can go wrong. Want to exchange or return? Check this page.

Defective Product
Unfortunate! Unfortunately, your product may get damaged during transport. For this, we always deliver a new package for free the first time, and unfortunately, we cannot refund. If it arrives defective the second time, we will refund your total purchase amount.

Lost Package?
If a package is lost or not delivered for logistical reasons, we always send a new package before proceeding with our refund and return policy.

Customs Duties
In some cases, customs may inspect the package delivered to you. Unfortunately, this legislation changed on July 1, 2021, and we have no control over it. In a few cases, customs may charge a small import duty. However, no worries! We see that this will not happen in 99% of cases. If customs charges are incurred, please contact us.

Delivery when not at home or at the post office
If a package is delivered to the door or left at a post office, the costs are covered by MERHSE. If the package is not accepted or not picked up at the post office, it automatically returns to the supplier, and we have the right to deduct 100% of the order value from the amount you will be refunded.

For any other questions, feel free to contact us at customers@merhse.com.