Article 1 - Definitions
In these terms and conditions, the following terms shall have the following meanings:

Withdrawal Period: the period within which the consumer can exercise their right of withdrawal;

Consumer: a natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Continuing Performance Contract: a distance contract concerning a series of products and/or services, where the obligation of delivery and/or performance is spread over time;

Durable Medium: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information;

Right of Withdrawal: the consumer's ability to renounce the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person offering products and/or services at a distance to consumers;

Distance Contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, where exclusive use is made of one or more communication techniques up to and including the conclusion of the contract;

Communication Technique at a Distance: a means that can be used for the conclusion of a contract, without the consumer and entrepreneur being simultaneously present in the same space;

General Terms and Conditions: the current general terms and conditions of the entrepreneur.

Article 2 - Identity
Europe, The Netherlands, Noord-Brabant

Article 3 - Applicability
These general terms and conditions apply to every offer from the entrepreneur and to all distance contracts and orders concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions must be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur and that they will be sent free of charge at the consumer's request, as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent to the consumer free of charge by electronic means or in another way upon request.

In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis, and the consumer may always invoke the applicable provision in the event of conflicting general terms and conditions.

If one or more provisions of these general terms and conditions are null and void or are annulled at any time in full or in part, the agreement and these terms and conditions shall remain in force and the relevant provision shall be replaced in consultation as soon as possible by a provision that corresponds as much as possible to the original scope of the provision.

Situations not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our general terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot lead to compensation or termination of the agreement.

Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

The price, excluding customs duties and VAT on import. These additional costs are for the account and risk of the customer. The postal and/or courier service uses the special scheme for postal and courier services when importing. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects VAT (together with any customs duties charged or not) from the recipient of the goods;

Any shipping costs;

The way in which the agreement will be concluded and the necessary steps for that;

Whether the right of withdrawal applies;

How payment, delivery, and performance of the agreement will take place;

The term for accepting the offer or the term within which the entrepreneur guarantees the price;

The amount of the fee for communication at a distance if the costs of using the communication technique at a distance are calculated on a basis other than the usual basic rate for the communication medium used;

whether the agreement will be archived after it is concluded, and if so, how it will be accessible to the consumer;

how the consumer, before concluding the agreement, can check and, if desired, correct the information provided by him within the framework of the agreement;

In which languages other than Dutch the agreement can be concluded;

the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct by electronic means,

and the minimum duration of the distance contract in the case of a longer transaction.

Optional: available sizes, colors, and materials.

Article 5 - The Agreement
The agreement is concluded, unless otherwise stated in point 4, at the moment of acceptance by the consumer of

the offer and compliance with the conditions attached thereto.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. Until receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within the legal framework - gather information about the consumer's ability to fulfill his payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.

Together with the product or service, the entrepreneur will send the consumer the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

information on guarantees and existing service after purchase;

the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

the requirements for canceling the agreement if the agreement has a duration of more than one year or is indefinite.

In case of a continuing performance contract, the stipulation in the previous paragraph applies only to the first delivery.

Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of Withdrawal
When delivering products:

When purchasing products, the consumer has the option to dissolve the agreement without giving any reason during 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When providing services:

When providing services, the consumer has the option to dissolve the agreement without giving any reason during at least 14 days, starting on the day of entering into the agreement.

To make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 - Costs in Case of Withdrawal
If the consumer exercises his right of withdrawal, the costs of return are at most for his account.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 - Exclusion of the Right of WithdrawalThe entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur in accordance with the consumer's specifications;

that are clearly of a personal nature;

that cannot be returned due to their nature;

that spoil or become obsolete quickly;

the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

for individual newspapers and magazines;

for audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

regarding accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;

the delivery of which started with the express consent of the consumer before the cooling-off period has expired;

concerning betting and lotteries.

Article 9 - The Price
During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. The offer will state the possibility of fluctuations and the fact that any indicated prices are target prices.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

they are the result of statutory regulations or provisions; or

the consumer has the authority to terminate the agreement from the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

Article 10 - Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Return of the products must be in the original packaging and in new condition.

The guarantee does not apply if:

the consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;

the delivered products have been exposed to abnormal circumstances or are otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;

the inadequacy in whole or in part is the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Article 11 - Delivery and ExecutionThe entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with convenient speed but at least within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.

After termination in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Continuing Performance Contracts: Duration, Termination, and Extension
Termination:

The consumer can

terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of at most one month.

The consumer can terminate a fixed-term agreement that extends to the regular delivery of products (including electricity) or services, at any time by the end of the fixed term, with due observance of the agreed termination rules and a notice period of at most one month.

The consumer can cancel the agreements mentioned in the previous paragraphs:

at any time and not be limited to termination at a specific time or during a specific period;

at least in the same way as they have entered into by him;

always terminate with the same notice period as the entrepreneur has stipulated for himself.

Extension:

An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a tacit extension.

By way of derogation from the previous paragraph, a fixed-term agreement that extends to the regular delivery of dailies, news, and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer can terminate this extended agreement towards the end of the extension with a notice period of no more than one month.

An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month. The notice period is at most three months in case the agreement extends to the regular, but less than once a month, delivery of dailies, news, and weekly newspapers and magazines.

An agreement with limited duration to the regular delivery of trial and introductory subscriptions is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of at most one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payments
Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the cooling-off period has commenced, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received the confirmation of the agreement.

When selling products to consumers, the general terms and conditions may never stipulate an advance payment of more than 50%. When an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

In case of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

Article 14 - Complaints Procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly within a reasonable time after the consumer has discovered the defects.

The complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement scheme.

Article 15 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are subject exclusively to Dutch law.

Even if the consumer is domiciled abroad.

The Vienna Sales Convention does not apply.

Article 16 - Additional or Different Provisions
Additional provisions or provisions deviating from these general terms and conditions may not bew to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Are there any specific sections or topics within these terms and conditions that you would like more information on?